Last updated and effective date: 13 December 2025
Company: TELUR CAVIAR SDN BHD 202201007633 (1453330-U)
Registered address: 85B, Jalan SS 21/60, Damansara Utama 47400 Petaling Jaya, Selangor, Malaysia
Contact (Data Protection / Privacy): enquiry@t-lur.com / +60192977686
This Privacy Policy explains how TELUR CAVIAR SDN BHD (“we”, “us”, “our”) collects, uses, discloses, stores and protects personal data when you visit or make purchases from our website and e-store at www.t-lur.com. This Policy is intended to comply with Malaysia’s Personal Data Protection Act 2010 (PDPA) and to reflect how Wix processes personal data on our behalf.

1. Scope & Acceptance
By accessing our website or using our services, including purchasing products through our website, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or providing any personal data.

2. What is “Personal Data”
“Personal Data” means information that can identify you directly or indirectly — for example your name, email, phone number, postal address, payment information, IP address, and any other information you provide. This Policy also covers information collected automatically (e.g., cookies, device identifiers).

3. What Personal Data We Collect
We collect personal data needed to provide our products and services, including:
Provided directly by you
●    Name, shipping and billing address, email address, phone number, order details.

●    Payment information (processed by our payment provider — e.g., Wix Payments / Stripe / PayPal; we do not store full card details on our servers).

●    Account registration details (if you create an account).

●    Marketing preferences and opt-ins.

Automatically collected
●    IP address, device and browser information, cookies and usage data (pages visited, referrer, session length). 

Other
●    Customer service communications, reviews, photos or materials you submit, and any other data you voluntarily provide.

4. How We Collect Personal Data
●    Through checkout and account forms on our Wix site and Wix Store.

●    Via newsletter signups, contact forms, chatbots, and customer service communications.

●    Through cookies and analytics tools (Wix analytics, Google Analytics, social pixels, etc.). 

5. Purposes for Processing & Legal Basis (PDPA)
We process your personal data for the following purposes:
●    Order processing — to take and fulfil orders, delivery and customer support. (necessary for contract performance)

●    Payments & fraud prevention — to process payments, refunds and prevent fraudulent transactions.

●    Communication — to send order confirmations, delivery updates, account notices, and responses to inquiries.

●    Marketing — where you have given consent, to send promotional materials and offers. You can opt out at any time.

●    Analytics & improvements — to understand site usage, improve our website and offerings.

●    Legal & compliance — to comply with legal obligations and to protect our rights.

Under Malaysia’s PDPA you must be informed about the purposes and given the choice; we rely on consent, contract necessity, and legitimate interests as permitted under PDPA. You may withdraw consent for marketing at any time. 

6. Cookies & Similar Technologies
We (and third-party services we use) deploy cookies and similar tracking technologies.
●    Wix provides a Cookie/Privacy banner and Privacy Center which we use to manage non-essential cookies — visitors can accept or decline non-essential cookies. 

●    Essential cookies required for site functionality and checkout may be set regardless of consent (e.g., shopping cart, login), while analytics and advertising cookies require your consent.

You can change cookie preferences via the cookie banner or your browser settings. A short cookie table (example) is available at [your-site-url]/cookie-policy.

7. Sharing Personal Data — Third Parties & Service Providers
We may disclose personal data to:
●    Wix as our hosting and platform provider; Wix acts as a processor for site infrastructure and associated tools. Wix’s Data Processing Addendum governs such processing. 

●    Payment processors (e.g., Wix Payments, PayPal, Stripe) to process payments.

●    Delivery & logistics partners to ship your orders.

●    Marketing & analytics providers (e.g., email platform, Google Analytics, advertising platforms).

●    Third parties for legal reasons (law enforcement, court orders) or to enforce our terms.

We require third parties to protect personal data and to process it only for specified purposes.

8. International Transfers & Where Data Is Stored
Wix and some service providers host and process data outside Malaysia (e.g., US, EU, or other jurisdictions). This means your data may be transferred internationally. Wix’s DPA and contractual safeguards apply to such transfers. By using our services you consent to such transfers. 

9. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected (e.g., fulfilment of orders, accounting/legal obligations, customer service, marketing consent). Typical retention examples:
●    Order & transaction records: [e.g., 7 years for accounting purposes — replace as applicable]

●    Marketing data: until you withdraw consent.

●    Account data: until account deletion or inactivity for [7 years].

(Please tell us if you have specific legal retention requirements for accounting or audits so we can place exact retention periods.)

10. Your Rights Under PDPA
Under PDPA you have certain rights, including:
●    Right to access your personal data we hold.

●    Right to correct inaccurate personal data.

●    Right to withdraw consent and to object to processing for direct marketing.

●    Right to request cessation of processing for direct marketing.

To exercise rights, contact us at: [enquiry@t-lur.com / +60192977686]. We will respond within a reasonable time in accordance with PDPA requirements. If dissatisfied, you can lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia. 

11. Security
We implement physical, technical and administrative measures to protect personal data (e.g., access controls, TLS/HTTPS, encryption where applicable, regular backups). However, no online method is 100% secure. If we become aware of a breach that poses a real risk, we will comply with applicable notification requirements.

12. Children
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will delete it as required.

13. Direct Marketing & Unsubscribing
We will only send marketing messages where you have provided consent. Every marketing email includes an unsubscribe link. You can also contact us to withdraw consent and opt out of marketing at any time.
PDPA gives you the right to require us to stop processing your personal data for direct marketing; we will comply within a reasonable time. 

14. Links to Third-Party Sites & Social Media
Our website may link to third-party sites (e.g., social media, payment providers). This Policy does not apply to third-party sites; check their privacy policies.

15. Updates to this Policy
We may update this Policy to reflect changes in law or our services. When we make material changes, we will post the updated Policy with a new effective date on this page and where appropriate notify users.

16. Contact & Complaints
If you have questions, requests or complaints about this Policy or our data practices, contact:

TELUR CAVIAR SDN BHD
85B, Jalan SS 21/60 Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia

Email: enquiry@t-lur.com
Phone: +60192977686
 

If you remain unsatisfied, you may lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia. Guidance on preparing and publishing a Personal Data Protection Notice is available from JPDP.